> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sinosend.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Track File Delivery with Sinosend Delivery Intelligence
> Get real-time alerts and geo-location tracking when files are opened. See pending vs viewed status, access timelines, and set automatic reminders.
Sending a file is only half the job — knowing it was actually received and reviewed is the other half. Sinosend's Delivery Intelligence layer gives you a live, detailed picture of every interaction with every transfer: who opened it, where they were, what they downloaded, and when. For global trade, where a missed document can delay a shipment or void a contract, that visibility matters.
## Real-time alerts
The moment a recipient opens your transfer link or downloads a file, Sinosend notifies you. Alerts arrive via:
* **Email** — an immediate notification to your registered address with the recipient's name, the transfer title, and the timestamp.
* **Dashboard** — the activity feed in your dashboard updates instantly, showing the event alongside the transfer.
You can customise which events trigger an alert under **Settings → Notifications**. Choose from open events, download events, or both.
## Pending vs Viewed status
Every transfer in your dashboard carries one of two status indicators:
| Status | Meaning |
| ----------- | --------------------------------------------------------- |
| **Pending** | The link has been sent but no recipient has opened it yet |
| **Viewed** | At least one recipient has opened the transfer link |
You can see these statuses at a glance in the **Transfers** list, making it easy to identify which items need a follow-up without opening each transfer individually.
## Geo-location map
Each transfer has a **Delivery Map** panel that plots every access event on an interactive world map. For each event you can see:
* **Country** — the country from which the file was accessed.
* **Region / state** — a more granular breakdown within the country.
* **City** — the specific city, where IP data is precise enough to resolve it.
This is particularly useful for verifying that a document reached its intended destination. If you sent a certificate of origin to a customs broker in Hamburg and the map shows an access event in Frankfurt instead, you know to follow up.
Geo-location is derived from the recipient's IP address. VPNs or corporate proxies may cause the reported location to differ from the recipient's physical location.
## Access timeline
Click into any transfer to open the full **Access Timeline** — a chronological log of every interaction, displayed as a visual feed. Each entry shows:
* Event type (opened link, downloaded file, previewed file)
* Exact timestamp (date and time in your local timezone)
* Recipient identity (email address and avatar)
* Company affiliation (resolved automatically where available)
* Location (city and country)
The timeline gives you an auditable, court-admissible record of document delivery — useful for compliance, dispute resolution, and internal reporting.
## Company affiliation and avatars
Sinosend enriches each access event with the recipient's company affiliation and avatar where it can resolve them. This means your timeline shows entries like:
> **Li Wei** · Shenzhen Pacific Freight Co. · Downloaded *Bill of Lading v3.pdf* · Shenzhen, China · 14 Jan 2025, 09:42
Having company context makes it faster to identify who in a supply chain has reviewed which document, especially when multiple people from the same organisation are accessing the same transfer.
## Automatic reminders
If a recipient has not opened a transfer within a set period, Sinosend can automatically send them a reminder email on your behalf.
To configure reminders:
Go to **Transfers** in your dashboard, find the relevant transfer, and click the **⋯** menu, then **Settings**.
Toggle **Send automatic reminder** to on. Choose the delay — for example, remind after 24 hours, 48 hours, or 72 hours with no open event.
Click **Save**. If the transfer remains unopened past the threshold, Sinosend dispatches the reminder automatically. You receive a copy in your notification feed.
Automatic reminders are especially valuable for time-sensitive trade documents — letters of credit, inspection approvals, or compliance filings — where a delay in acknowledgement can have real financial consequences.
## Expiry extension requests
Recipients can request a 24-hour extension if a transfer link expires before they have had a chance to download everything. Here is the flow:
1. The recipient lands on an expired transfer page and clicks **Request Extension**.
2. You receive an email and dashboard notification with the recipient's name and the transfer they are requesting access to.
3. You click **Approve** (or **Deny**) directly from the notification or from the transfer detail page.
4. If approved, the transfer becomes accessible again for exactly 24 hours.
You remain in full control — no extension is granted without your explicit approval.
## Dashboard analytics
The **Analytics** section of your dashboard gives you a high-level view of your sending activity:
| Metric | Description |
| -------------------- | ------------------------------------------------------------ |
| Total transfers sent | All transfers created in the selected date range |
| Total opens | Unique link-open events across all transfers |
| Total downloads | Individual file download events |
| Open rate | Percentage of sent transfers that received at least one open |
| Download rate | Percentage of opened transfers that resulted in a download |
Use the date range picker to analyse performance by week, month, quarter, or a custom period. Export the data as CSV for inclusion in reports.