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Encryption keeps your files unreadable in storage and in transit — access controls determine who is allowed to open them in the first place. Sinosend gives you a full suite of tools to define, restrict, and revoke access at any level: per transfer, per recipient, or across your entire team. Critically, most of these controls can be changed after a transfer has already been sent.

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Password protection

Adding a password to a transfer means that clicking the download link alone is not enough. The recipient must also enter the correct password before the file becomes accessible.

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Add a password at transfer creation

1

Start a new transfer

Click New Transfer from your Sinosend dashboard.
2

Upload files and add recipients

Add your files and enter each recipient’s email address.
3

Expand Security settings

In the transfer settings panel on the right, click Security to expand it.
4

Enable Password protection

Toggle Password protection on, enter your chosen password, and click Send.

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Add, change, or remove a password after sending

1

Open the transfer

Go to Dashboard → Transfers and select the transfer you want to update.
2

Go to Security settings

Click the Security tab on the transfer detail page.
3

Update or remove the password

Enter a new password to change it, or toggle Password protection off to remove it entirely. Click Save — changes are instant.
Share passwords through a different channel than the download link itself. For example, send the link by email and communicate the password by text message or phone call.

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Transfer expiry

By default, transfers expire after a set period. On paid plans, you can extend expiry to a specific future date or disable expiry entirely so a link remains active indefinitely.

Set a specific expiry date

Choose an exact date in the transfer settings. The link automatically deactivates at midnight on that date, without any action required from you.

No expiry (paid plans)

Leave the expiry field blank to keep a transfer active indefinitely. This is useful for recurring document access or long-running projects.
To update the expiry on an existing transfer, open the transfer → Settings tab → adjust the Expiry date field → Save.
Removing an expiry date means the link stays active until you manually revoke access or delete the transfer. Review long-lived transfers periodically to make sure access is still appropriate.

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Per-recipient access revocation

You can remove one recipient’s access without affecting the download link for any other recipients. This is useful when a contact leaves an organisation, a deal falls through, or access was granted in error.
1

Open the transfer

Go to Dashboard → Transfers and click the relevant transfer.
2

Open Recipients

Click the Recipients tab on the transfer detail page. You will see every email address the transfer was sent to.
3

Revoke access

Click Revoke next to the recipient you want to remove. Their access is cancelled immediately — any subsequent attempt to open the link will be blocked.
Revoking one recipient does not affect other recipients’ access. If you want to disable access for all recipients at once, use the Deactivate transfer option in the Settings tab instead.

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Role-based access control for teams

When working with a team inside Sinosend, you assign each member a role that defines what they can see and do. Roles are applied at the account level and govern access across all transfers within that account.
RoleWhat they can do
AdminFull account access — manage team members, adjust billing, configure account settings, create and manage all transfers
EditorCreate new transfers, manage and edit any transfer in the account, access all uploaded files and analytics
ViewerRead-only access — can view transfers and analytics but cannot create, edit, or delete anything
GuestExternal reviewer — can view shared content and leave comments; cannot create, manage, or access account settings

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Assign a role to a team member

1

Open Team settings

Go to Account Settings → Team.
2

Invite or locate the member

Click Invite member to add a new person, or click the name of an existing team member.
3

Select a role

Use the Role dropdown to select Admin, Editor, Viewer, or Guest.
4

Save changes

Click Save (or Send invite for new members). The role takes effect immediately.
Follow the principle of least privilege: assign the lowest role that allows a team member to do their job. Promote to Editor or Admin only when needed.

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Two-factor authentication (2FA)

Two-factor authentication adds a second verification step to your login — even if someone obtains your password, they cannot log in without also having access to your authenticator device. Sinosend 2FA works with any TOTP-compatible authenticator app, such as Google Authenticator, Authy, or Microsoft Authenticator.

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Enable 2FA on your account

1

Open Security settings

Go to Account Settings → Security.
2

Enable 2FA

Click Enable 2FA. Sinosend displays a QR code.
3

Scan the QR code

Open your authenticator app, select Add account or the + icon, and scan the QR code shown on screen.
4

Confirm the setup

Enter the six-digit code shown in your authenticator app into the confirmation field on Sinosend, then click Verify. 2FA is now active on your account.
Save your backup codes when prompted. If you lose access to your authenticator device and have no backup codes, you will need to contact support to regain account access.

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Audit trails

Every action taken on a file or transfer — upload, download, preview, share, revocation, deletion — is recorded in a tamper-evident audit log. Each log entry includes:
  • Timestamp — exact date and time of the action (UTC)
  • Actor — the Sinosend user or recipient who performed the action
  • IP address — the network address from which the action originated
  • Geo-location — the city and country associated with the IP address
  • Action — a description of what was done (e.g. “File downloaded”, “Password changed”, “Access revoked”)

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Access your audit trail

Go to Dashboard → Transfers → select a transfer → Activity log tab. For account-level logs covering all transfers and team actions, go to Account Settings → Audit log.
Export audit logs as CSV from the Activity log tab for integration with your own compliance or SIEM tooling.