Seats by plan
| Plan | Included seats | Additional seats |
|---|---|---|
| Free | 1 (owner only) | Not available |
| Personal | 1 | Not available |
| Pro | 2 | Not available |
| Business | 5 | Available — contact sales |
Invite team members
Enter the email address
Type the email address of the person you want to invite. You can invite multiple people at once by entering multiple addresses separated by commas.
Assign a role
Select a role from the dropdown (see Roles below). The role determines what the invitee can see and do once they join.
Roles
Sinosend uses four roles to match different levels of trust and responsibility:| Role | What they can do |
|---|---|
| Admin | Full access: manage team members, billing, settings, branded portals, and all transfers |
| Editor | Create and manage transfers, upload files, view delivery analytics, comment on transfers |
| Viewer | Read-only access to transfers and analytics — cannot send or edit |
| Guest | External reviewer: can view and comment on specific transfers they are explicitly granted access to — no access to the wider dashboard |
Shared workspaces
Workspaces are shared folders that organise transfers by client, deal, campaign, or any other grouping that fits your workflow. Every team member with the appropriate role can see and contribute to a workspace.Create a workspace
Create a new workspace
Click New Workspace, enter a name (e.g., Acme Corp — Q4 Shipping), and click Create.
Team sending under your brand
When any team member sends a transfer, it goes out under the main account’s brand — your logo, your custom domain (on Business), your sender email address. Individual team members do not have separate brands or domains. This gives your recipients a consistent experience regardless of which colleague initiated the send. Admins can see and manage all transfers sent by any team member from Transfers → All Team Transfers.Administrative tags
Administrative tags are org-wide labels that Admins define and any team member can apply. They make it possible to search and filter the entire company transfer history consistently. To manage administrative tags:- Go to Settings → Administrative Tags.
- Click New Tag and enter the tag name and an optional colour.
- Click Save. The tag is immediately available to all team members in the tag picker.
Real-time activity feeds
The Activity panel in your dashboard shows a live feed of everything happening across your team’s shared transfers:- Files sent, opened, and downloaded
- Comments posted
- Files replaced or versions restored
- Access revocations and password changes
- Approvals completed
In-platform comments and notes
Leave comments directly on a transfer to keep context and conversation alongside the files:- Open a transfer.
- Click the Comments tab in the detail panel.
- Type your comment and click Post. Team members with access to the transfer are notified.
Guest reviewer controls
Guests can review and comment on specific transfers without accessing anything else in your Sinosend account. Here is how to add a guest reviewer to a transfer:Guest receives an invitation
The guest gets an email with a secure link to a reviewer view of the transfer. They can view files, leave comments, and mark items as approved — but they cannot download files unless you enable that permission, and they cannot see any other transfers or workspace content.
Approval workflows
For transfers that require sign-off before a file is shared externally, use approval workflows to formalise the review process.Create an approval workflow
Open the transfer, click ⋯ → Request Approval, and select one or more reviewers from your team (or add guest reviewers by email).
Set a deadline
Choose an approval deadline. Sinosend sends a reminder to any reviewer who has not responded as the deadline approaches.
Reviewers approve or reject
Each reviewer opens the transfer, checks the files, and clicks Approve or Request Changes. If changes are requested, the sender is notified with the reviewer’s comments.